What product or service do you recommend most for homes in New Orleans?
Everyone is different, so I find out the need of the customer and then go from there. The most popular window treatment right now is Solar Shades. They block out the heat and UV from the sun, and they help with glare without the loss of your view outside.
What does it mean to you to be a third-generation, family-run business?
I’m extremely honored to help maintain the quality of service, and to work with all of our loyal customers. It’s a great feeling when I find out that the customer’s mother, grandmother and even great-grandmother purchased shades from Wren’s Tontine.
What is your favorite aspect of your business?
Happy customers! I go on all my installations to see the finished product installed and to make sure it’s perfect. It’s amazing how window treatments can improve your home and also increase your sense of well-being. I also like to handle any issues or problems immediately and on site.
Do you have a process to help guide your clients through their options?
Yes, my first question is to figure out if they want light control, privacy, heat reduction or to improve the ambience of the room. If they want to control the light, I’ll show them all of the options. This can be very tricky sometimes, because there is always light leakage somewhere. It usually takes a few layers – like a shade with drapery – to accomplish complete blackout.
What services do you offer in addition to window coverings?
Window treatments are our specialty, but Wren’s also offers color consultation, bedding and upholstery. Being in the business for so long gives us the experience and knowledge of everything available in the window covering industry. I can give you the pros and cons of each treatment and help find what fits best in your window or home. I will guide you smoothly through this process and make sure you’re satisfied.
Is there anything else you’d like us to know about yourself or your business?
I not only have great relationships with my clients, but I also have wonderful relationships with all my vendors. They know my expectations and make sure everything is of the highest quality. I continue to get product education and training from the marketing teams of our vendors. This helps me to provide expert service and help my clients choose and install the best window coverings possible.
Wren’s Tontine Shade & Design, 1533 Prytania St., 525-7409, WrensTontine.com
