Please tell us a little about your role at Jacob Schoen & Son Funeral Home. I have worked for my family’s business since 1969. I took over the company in 2014 as managing partner, continuing my family’s 145-year legacy of helping New Orleans families. I run the day-to-day operations and ensure we give each family the undivided attention needed to focus on what matters most.
Are there any particular challenges specific to New Orleans that you encounter? I would not say these are challenges, but rather part of the spice-of-life of New Orleans. The logistics of Jazz Funerals and the special sizing requirements of caskets for historic New Orleans tombs present unique variables that require experience and attention to detail.
What is the most important aspect of your business? The most important part is listening with compassion and empathy. Taking the time to listen to families is essential to make sure we ask the right questions that bring out all the necessary details, ensuring that we help them create the perfect lasting memory.
How do you build trust with your clients? We build and maintain our trust with families by living our mission: to provide the highest standard of funeral service, regardless of financial circumstances. We take the time to listen and guide families through the process. That is why New Orleans families have entrusted us in their time of need for generations.
Is there anything else you’d like us to know about your business? We have been innovators in this industry for over 145 years and offer more than just traditional celebrations and services. We offer many unique options and create tailored celebrations that are one-of-kind. A new 350-seat chapel sits alongside our iconic mansion. Along with our ample parking, the mansion and chapel offer the convenience of having the visitation, service and celebration in one location.
Jacob Schoen & Son Funeral Home, 3827 Canal St., 605-0342, SchoenFH.com